{"id":94,"date":"2026-10-10T17:04:06","date_gmt":"2026-10-10T23:04:06","guid":{"rendered":"https:\/\/rafaelsolis.dev\/proyectos\/gorila-desk\/"},"modified":"2026-10-10T17:04:06","modified_gmt":"2026-10-10T23:04:06","slug":"gorila-desk","status":"publish","type":"page","link":"https:\/\/rafaelsolis.dev\/en\/proyectos\/gorila-desk\/","title":{"rendered":"Gorila"},"content":{"rendered":"<div class=\"wp-block-group alignfull rs-b-cabeza rs-b-cabeza--proyecto is-layout-flow wp-block-group-is-layout-flow\">\n<nav class=\"rs-migas\" aria-label=\"Breadcrumb\"><ol><li><a href=\"https:\/\/rafaelsolis.dev\/en\/\">Home<\/a><\/li><li><a href=\"https:\/\/rafaelsolis.dev\/en\/proyectos\/\">Projects<\/a><\/li><li aria-current=\"page\">Gorila<\/li><\/ol><\/nav>\n\n\n\n<p class=\"rs-b-ceja wp-block-paragraph\">Business operations<\/p>\n\n\n\n<h1 class=\"wp-block-heading rs-b-h1\">Gorila<\/h1>\n\n\n\n<span class=\"rs-logos rs-logos--grande\"><img src=\"https:\/\/rafaelsolis.dev\/wp-content\/uploads\/2026\/10\/logo-gorila-desk.png\" alt=\"\" width=\"56\" height=\"56\" loading=\"lazy\" decoding=\"async\"><\/span>\n\n\n\n<p class=\"rs-b-entrada wp-block-paragraph\">Brentec's internal help desk, with integrations to open and track tickets from across its other systems.<\/p>\n\n\n\n<dl class=\"rs-ficha\"><div><dt>Client<\/dt><dd>Brentec Soluciones Tecnol\u00f3gicas<\/dd><\/div><div><dt>Role<\/dt><dd>Software architect<\/dd><\/div><div><dt>Industry<\/dt><dd>Business operations<\/dd><\/div><div><dt>Period<\/dt><dd>2025 \u2013<\/dd><\/div><div><dt>Solutions<\/dt><dd><ul class=\"rs-chips\"><li>APIs and integrations<\/li><li>Process automation<\/li><\/ul><\/dd><\/div><div><dt>Technology<\/dt><dd>Yii2 \u00b7 PHP \u00b7 MariaDB \u00b7 API<\/dd><\/div><\/dl>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull rs-b-seccion rs-b-caso is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"rs-b-rotulo wp-block-paragraph\">Case study<\/p>\n\n\n\n<h2 class=\"wp-block-heading rs-b-h2\">The case<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With six or more systems running in production at once (Bonobo, Gib\u00f3n, Monedero, Central Shield, Mi Inventario, among others), Brentec needed a single place to centralize customer support instead of every platform keeping its own incident channel. Rafael designed Gorila Desk for that: a help desk with integrations that let tickets be raised directly from the company's other systems and viewed consolidated, regardless of where they originated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The design made adding a new system to the help desk just another integration, not a rewrite: every platform talks to the same ticket API contract.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull rs-b-seccion is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"rs-b-rotulo wp-block-paragraph\">Related<\/p>\n\n\n\n<h2 class=\"wp-block-heading rs-b-h2 translation-block\">Other <em>similar<\/em> projects.<\/h2>\n\n\n\n<div class=\"rs-obras\"><article class=\"rs-obra\" data-industria=\"energia\" data-soluciones=\"cfdi automatizacion datos apis\"><p class=\"rs-obra-meta\"><span>Energy and fuel<\/span><\/p><span class=\"rs-logos\"><img src=\"https:\/\/rafaelsolis.dev\/wp-content\/uploads\/2026\/10\/logo-bonobo.png\" alt=\"\" width=\"56\" height=\"56\" loading=\"lazy\" decoding=\"async\"><\/span><h3 class=\"rs-obra-nombre\"><a href=\"https:\/\/rafaelsolis.dev\/en\/proyectos\/bonobo\/\">Bonobo<\/a><\/h3><p class=\"rs-obra-cliente\">Brentec Soluciones Tecnol\u00f3gicas<\/p><p class=\"rs-obra-resumen\">Volumetric-control software for fuel stations: generates billing and the JSON file Mexico's tax authority (SAT) requires to audit fuel purchases and sales.<\/p><ul class=\"rs-chips\"><li>CFDI e-invoicing (SAT)<\/li><li>Process automation<\/li><li>Data and reporting<\/li><li>APIs and integrations<\/li><\/ul><\/article><article class=\"rs-obra\" data-industria=\"turismo\" data-soluciones=\"saas nube automatizacion\"><p class=\"rs-obra-meta\"><span>Tourism<\/span><\/p><span class=\"rs-logos\"><img src=\"https:\/\/rafaelsolis.dev\/wp-content\/uploads\/2026\/10\/logo-site-engine.png\" alt=\"\" width=\"56\" height=\"56\" loading=\"lazy\" decoding=\"async\"><\/span><h3 class=\"rs-obra-nombre\"><a href=\"https:\/\/rafaelsolis.dev\/en\/proyectos\/site-engine\/\">Site Engine<\/a><\/h3><p class=\"rs-obra-cliente\">Adventure Planet Group<\/p><p class=\"rs-obra-resumen\">Engine that automates domain purchasing and management so every site in the tour ecosystem is controlled from a single panel.<\/p><ul class=\"rs-chips\"><li>SaaS platforms<\/li><li>Cloud and infrastructure<\/li><li>Process automation<\/li><\/ul><\/article><article class=\"rs-obra\" data-industria=\"energia\" data-soluciones=\"datos apis apps\"><p class=\"rs-obra-meta\"><span>Energy and fuel<\/span><\/p><span class=\"rs-logos\"><img src=\"https:\/\/rafaelsolis.dev\/wp-content\/uploads\/2026\/10\/logo-central-shield.png\" alt=\"\" width=\"56\" height=\"56\" loading=\"lazy\" decoding=\"async\"><\/span><h3 class=\"rs-obra-nombre\"><a href=\"https:\/\/rafaelsolis.dev\/en\/proyectos\/central-shield\/\">CentralShield<\/a><\/h3><p class=\"rs-obra-cliente\">Brentec Soluciones Tecnol\u00f3gicas<\/p><p class=\"rs-obra-resumen\">Panel that brings the platforms for service stations, distributors, carriers and transport fleets into one place: live monitoring, tank inventory and price comparison.<\/p><ul class=\"rs-chips\"><li>Data and reporting<\/li><li>APIs and integrations<\/li><li>Web and mobile apps<\/li><\/ul><\/article><\/div>\n<\/div>\n\n\n\n<div id=\"contacto\" class=\"wp-block-group alignfull rs-b-cierre is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"rs-b-rotulo wp-block-paragraph\">Contact<\/p>\n\n\n\n<h2 class=\"wp-block-heading rs-b-h2 translation-block\">Does your company have a <em>similar<\/em> problem?<\/h2>\n\n\n\n<p class=\"rs-b-entrada wp-block-paragraph\">Tell me how it operates today and what you want to solve.<\/p>\n\n\n\n<p class=\"rs-b-telefono wp-block-paragraph\"><a href=\"https:\/\/wa.me\/529999583010\">+52 999 958 3010<\/a><\/p>\n\n\n\n<p class=\"rs-b-correo wp-block-paragraph\"><a href=\"mailto:rafael.solis@adventureplanet.mx\">rafael.solis@adventureplanet.mx<\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons rs-b-botones rs-centro is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button rs-b-boton-linea\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/rafaelsolis.dev\/en\/contacto\/\">Use the contact form<\/a><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Inicio Proyectos Gorila Gesti\u00f3n empresarial Gorila Help desk interno de Brentec, con integraciones para levantar y consultar tickets desde el resto de sus sistemas. Cliente Brentec Soluciones Tecnol\u00f3gicas Rol Arquitecto de software Industria Gesti\u00f3n empresarial Periodo 2025 \u2013 Soluciones APIs e integraciones Automatizaci\u00f3n de procesos Tecnolog\u00edas Yii2 \u00b7 PHP \u00b7 MariaDB \u00b7 API Caso de\u2026<\/p>","protected":false},"author":0,"featured_media":0,"parent":79,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/pages\/94","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/comments?post=94"}],"version-history":[{"count":0,"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/pages\/94\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/pages\/79"}],"wp:attachment":[{"href":"https:\/\/rafaelsolis.dev\/en\/wp-json\/wp\/v2\/media?parent=94"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}