Business operations
Gorila
Brentec's internal help desk, with integrations to open and track tickets from across its other systems.
- Client
- Brentec Soluciones Tecnológicas
- Role
- Software architect
- Industry
- Business operations
- Period
- 2025 –
- Solutions
- APIs and integrations
- Process automation
- Technology
- Yii2 · PHP · MariaDB · API
Case study
The case
With six or more systems running in production at once (Bonobo, Gibón, Monedero, Central Shield, Mi Inventario, among others), Brentec needed a single place to centralize customer support instead of every platform keeping its own incident channel. Rafael designed Gorila Desk for that: a help desk with integrations that let tickets be raised directly from the company's other systems and viewed consolidated, regardless of where they originated.
The design made adding a new system to the help desk just another integration, not a rewrite: every platform talks to the same ticket API contract.
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